For Patients

For Scheduling please call us at 325-795-2100

Prior to or at the time of your first visit to our office, we ask that you please:

Understand the extent of your insurance coverage for office visits and any procedures that you are anticipating in the course of your care with our physicians.
Review our Insurance and Billing Policies and Notice of Privacy Practices statement
Review our New Patient Forms and Instructions
Bring your driver's license, your primary or secondary insurance cards and your co-pay with you.

Appointment and Procedure Cancellation

We appreciate 48-72 hours’ notice if you need to cancel your appointment, so we may accommodate other patients who are waiting to be seen. Please cancel through your patient portal or call our office at (325) 795-2100.

Driver Responsibility

Click here to read the full policy

Failure to follow these guidelines will result in the rescheduling of your procedure, even if you have followed the preparation instructions. As our patient, your safety is of utmost importance to us. You will be receiving intravenous sedation during your endoscopy procedure. Although the medications wear off gradually, you will still be under the effects of them when you leave the procedure. For example, your reflexes and your thinking may be slower than usual even though you will be awake when you are discharged. Because of this, we have strict guidelines for you to follow. You must have a responsible adult escort/driver, age 18 years or older, check in with you. This person must remain in the building throughout your procedure and recovery. Ask your escort/driver NOT to make appointments or plans for the time you are scheduled at the endoscopy center. DO NOT plan to phone your driver for pick up.

Returning Patients

Each time you return to our office or are scheduled for a procedure at our endoscopy center or infusion suite, we will need to verify your identity and insurance benefits. Please remember to bring your insurance cards and driver’s license with you to expedite the registration process. We also ask that you inform us of any changes to your home address, telephone numbers or preferred pharmacy.

Prescription Refills

Please contact your pharmacy directly and ask them to send an electronic refill request. If the pharmacy does not have capabilities of doing such, please have the pharmacy fax a refill request or contact our office to renew your prescription. If additional information is needed, someone from our office will contact you to discuss your need for additional medication or arrange an office visit to ensure proper care.